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libraries and autism: we're connected

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This film was originally created in 2008, and updated with a new edit in 2014 to more accurately reflect current statistics; it was produced, directed, shot and re-edited by Mary Olive Smith.

The goal of this customer service training film is to heighten library staff awareness of issues related to the autism community and to empower them to provide better service to this growing population. We developed the film and this website as an overview for providing customer service tips to better serve those in the autism community, and have found that providing staff with this training increases their comfort level in interacting effectively with those in the autism community.

In addition, it improves their ability to provide more inclusive and effective customer service to everyone who uses the library, as the basic customer services skills and techniques provided can serve as universal models for best-practices library service to all members of the public.

button To receive a free "Libraries and Autism: We're Connected" Decal or a copy of the 2014 re-edited update of the DVD for your library, please contact us at and be sure to include your mailing address.

Watch the Video on YouTube:
Libraries and Autism: We´re Connected

Library Connections

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All content is copyright Ⓒ 2008 - 2016 by Libraries and Autism and Fanwood (NJ) Memorial Library.
Free non-commercial use of any of these materials is permitted and encouraged to support autism awareness and inclusion.
Please acknowledge this project and link back to our site.